PRIVACY POLICY
... because we care about you.
WEBSITE ADDRESS
Scope
This notice applies to the collection and processing of your personal information by us or on our behalf. This notice tells you how we collect and process your personal information, the legal basis for processing it, what we use it for, and who we share it with. It also explains particular rights you have in relation to the processing of your personal information.
Contact us
- We welcome your feedback. Please contact us if you have any questions or comments about this notice, our privacy policies and procedures, or you wish to exercise the rights you have under applicable privacy laws, which are explained further below.
- You can contact us by using the Contact Us page of this website.
What personal information we collect
When you visit our website, or interact with us through our webpages and applications, or services, or otherwise, we may collect personal information about you as follows:
- your contact details, including your name, email address, mailing address, phone number and mobile phone number;
- data collected through your use of our services;
- technical data associated with web-browsing, cookie data and the date and time of website visits, plus other data for analytical purposes;
- any third-party website from which you linked to our website or accessed our services;
- transactional information about your access to our website or services; and
- any other personal information you provide to us in relation to our services.
- We may also collect other information relating to your use of our website, as detailed in section 19, below.
How we collect your information
We collect personal information in a variety of ways, such as:
- from you directly, including when you interact with us in writing, electronically and when you visit our website, webpages or use our applications (including when you submit a contact request form via the Contact Us page (above);
- when you participate in our events or promotions; and
- when we supply or you engage our services.
How we use personal information
We will only use your personal information for the purpose for which you have given your consent in accordance with this Privacy Policy.
- Your privacy is respected, and we do not sell, rent or trade your personal information.
- We will use your personal information to contact you as requested by you at the time of supplying your details to us.
- Once there is no further need to contact you we comply with our legal obligations.
- From time to time we may also use your email to contact you for marketing purposes
You can opt out from providing personal information
If you do not want us to collect or use your personal information please call us and speak to us about your inquiry and let us know that you do not wish to have any of your personal information kept on file. This may apply if you are looking to receive an estimate or have a questions. For all written quotes we will need to collect your personal details.
Disclose your information
From time to time we disclose your personal information to third parties including:
- government and regulatory authorities (as required or authorised by law);
- our professional advisors (such as accountants and lawyers);
- Some of your data may be stored on servers in the United States. If you have any queries about the basis upon which we may transfer or store your personal information outside of Australia, please contact us using the Contact Us page (above).
For direct communication and marketing
On occasions, we may use the personal information that we collect from you to identify particular products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services. We will give you a choice to ‘opt out’ (unsubscribe) from receiving such information in the future.
‘Opt out’ from promotional and marketing material
You can opt out of receiving promotional and marketing information by any one of the following methods:
- If you have provided your consent to receive direct marketing, you can withdraw it at any time, and we will process your request as quickly as we can.
- unsubscribing via the electronic means provided;
- by using the Contact Us page (above).
- With your initial consent where required by law, we may communicate with you (through the preferred communication channel(s) you have selected, which may include by email, telephone, SMS, mail, or any other electronic means including via social networking forums)
What do we do with personal information when it is no longer needed
- We will destroy or archive personal information that is no longer needed for the purposes for which it was collected, or if we are no longer permitted or required by law to retain it, using secure methods to destroy the information.
- We may need to retain certain personal information after we cease providing you with products or services to enforce our terms, to identify, issue or resolve legal claims and/or for proper record keeping.
- We may also retain a record of any stated objection by you to receiving marketing for the purpose of ensuring that we respect your wishes and not contact you further.
Website ‘cookies’
- Many websites, including our website, use ‘cookie’ technology.
- Cookies’ are small text files that are used by a website to recognise repeat users (or their computers or mobile devices), store registration data, and facilitate the user’s ongoing access to and use of the site. This allows a website to track usage behaviour and compile aggregate data for navigational or content improvement. ‘Cookies’ are not programs that come onto your system and damage files.
- You can disable ‘cookies’ or request that a warning when ‘cookies’ are used to enable you to accept or reject them by adjusting your internet browser settings. However, disabling or rejecting ‘cookies’ may mean that you are not able to access parts of our website or take advantage of the improved user experience that ‘cookies’ can help provide.
Use of our website
When visiting our website, a record of your visit may be recorded in Google analytics or similar services. This record may include the following types of information:
- the date and time of visit;
- the pages accessed, and documents downloaded; and
- the address of any website that linked you directly to our site.
- Your personal information is not recorded.
- This information is NOT shared with any third party other than those assisting us to enhance your user experience or protect your information (as detailed in section 9, above).
- We understand that you may be concerned about the security of the personal information that we collect from you. We will take reasonable steps to protect personal information which we hold from misuse, loss and from unauthorised access, modification or disclosure.
- However, you should be aware that, when using our website or our services, no data transmission over the Internet can be guaranteed as completely secure.
Changes to this privacy policy
We reserve the right to change, modify or update this Privacy Policy at any time by publishing the revised version on our website, without notice to you. The revised version shall take effect immediately upon publication or notification, unless otherwise set out in this Privacy Policy or the notice.
December 2025